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Briefing Notes
Samples of work for past clients
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Insurance Platforms — Q2 2015
This newsletter was originally delivered to a client in the insurance industry within the context of a broader engagement.
John Di Palma
Feb 17, 2017
Insurance Platforms — Q1 2015
This newsletter was originally delivered to a client in the insurance industry within the context of a broader engagement.
John Di Palma
Feb 17, 2017
Car-Buying Concierge
This was originally published in February 2015 as part of a series on the emerging influence of service design principles within the…
John Di Palma
Nov 24, 2016
The new insurers: Transforming an industry through service design
This was originally published in August 2014 as part of a series on the emerging influence of service design principles within the…
John Di Palma
Sep 7, 2016
Insurance Providers and Wearables: Incentive or Intrusion?
This was originally published in December 2014 as part of a series on the emerging influence of service design principles within the…
John Di Palma
Sep 7, 2016
Is Uber Vulnerable?
Platforms are more than just complex apps or two-sided marketplaces.
John Di Palma
Sep 7, 2016
Automotive Platforms — Q2 2015
This newsletter was originally delivered to a client in the automotive industry within the context of a broader engagement.
John Di Palma
Sep 6, 2016
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