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Customer Experience
Building The Agile Business
Thoughts on organisational agility and digital transformation in support of the books ‘Building the Agile Business’ and ‘Agile Transformation’ (both Kogan Page)
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Customer Experience
neilperkin
in
Building The Agile Business
Aug 9, 2018
In Order to Scale You Have to do Things That Don’t Scale
Learning from the early days of Airbnb
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64
neilperkin
in
Building The Agile Business
Feb 12, 2017
The Impact of Rising Customer Expectation
…or why ‘Uber’s children’ means a new paradigm in organisational responsiveness.
Customer experience has become THE area of focus over the past few years for organisations from…
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10