Insulting Your Customers? That’s NOT Customer Service

Customer Service Matters. Sometimes the customer service you receive is great, like when you shop at B&H Photo, but more often, it’s bad.

Article Too Long? Didn’t Read It? Hello, TLDR.IT

Wouldn’t it be great if the Internet came with Cliff Notes so your already-shrunken attention span could be assaulted some more?

Wait; that question was too complex. OMG, LOL and ROTFL, TLDR.IT

FAIL!: Games, Movies, Business Change, & Disney Epic Mickey

Christmas is almost here. If your kids are asking for new video games and you don’t have a clue where to start, I have a tip for you: stay away from Epic Mickey.

Changing Norms: Handshakes and Twitter Pop Psychology

Hi! How Ya Doin’? <shake hands>

While some people refuse the handshake convention on germophobic grounds, there’s always some ritual that takes place when you meet a new person, or encounter…

Design is Easy. Designers Who Get Web Marketing Are Hard

You hired a great designer. It looks great. And The Design of Your Web Site Stinks.

Sounds crazy, right? Here’s the thing: once upon a time, design was about how things looked, and nothing else. But on the…

Christmas Eve Search Engine Optimization (SEO)

Take a look at this post from yesterday’s Top Rank Online Marketing Blog. Lee Odden is one of the best-known and best-respected online marketing gurus around today, and he’s asked whether Search Engine Marketing (SEO) actually works, and whether…

Google Punishes The SEO Bad Guy, Doesn’t Reveal How

When Google is your daddy, justice is swift. But why does it have to be one of those “because I said so” kind of parents?

As I mentioned earlier this week, there’s a no-goodnik who figured out that by providing the…

Taxation According to Dilbert

How easy is it to fix the budget deficit here in the United States? I’ve already done it. Click here for proof.

Think that’s too simple? Maybe. Or too hard, given the politics involved? OK, sure. So here’s an even better idea, courtesy of Dilbert…

Biz Change ’10: Search Engine Optimization, Social Networks

2010 will be remembered as the year that business change was all about Social Networking and Search Engine Optimization.

Oh: And for Apple’s attempts to control the Media Business. And when Cloud…

Angry Birds’ Business Change: The Next Amazon.com?