Read this site enough, and you know that the three topics I discuss here most often are business change, search engine optimization, and customer service. What may not be as obvious is that all three of those topics, in one way or…

I talk about the three computers I use as though that’s all there are, but of course I really use many more computers than that. Not including my…

Yesterday, Microsoft created a joint venture with Barnes & Noble. The new company, named — I’m not kidding — NewCo, will own and operate Nook, the eReader that Barnes and Noble sells to compete with Amazon’s Kindle (there are others, but…

When I was The Computer Answer Guy (OK, when The Computer Answer Guy was a media personality — I’m still The Computer Answer Guy), I did a weekly radio program that ran on several terrestrial radio stations and reached a large…

You know that scene in The Social Network where Facebook boss Mark Zuckerberg looks down his nose at an attorney and talks to him as though he was pond scum?

Thinking different pays off. It’s a lesson that applies to many parts of business change.

Perseverance pays off, too, but perseverance can get in the way of thinking differently, so as business people we…