Top stories published by Business Change and Business Process in January of 2016 – Medium

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Top Stories published by Business Change and Business Process in January of 2016

Jeff Yablon in Business Change and Business Process

Airline Customer Service Fuzzy Logic

Customer Service is one of those things that lies right in between incredibly easy and near-impossible. Often, Airline Customer Service in particular seems like a complete oxymoron. But in a world of a gazillion transactions and ever-decreasing personalization…

Jeff Yablon in Business Change and Business Process

Is There Any Liking Donald Trump?

Is liking Donald Trump possible?

Jeff Yablon in Business Change and Business Process

The 101 Best Email Subject Lines (!!!)

101 Best Email Subject Lines

The 101 Best Email Subject Lines of 2015 are here. Unless they’re really the 101 best email…

Jeff Yablon in Business Change and Business Process

… By And Large …

By And Large

By and Large, you don’t need the item shown in the picture you see here. By in large, you don’t need anything.

Jeff Yablon in Business Change and Business Process

The Death of the 140 Character Limit

The 140 Character Limit is Dead. Long Live The 140 Character Limit.

Or Something. Emphasis on the or. And the something.

Jeff Yablon in Business Change and Business Process

Birmingham Alabama Customer Service? SOAP!

Birmingham Alabama Customer Service Soap

Rub-a-dub-dub, it’s Birmingham Alabama Customer Service in the tub.

Jeff Yablon in Business Change and Business Process

The Importance of Saying What You Mean

Saying What You Mean

Let’s talk about saying what you mean.

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Business Change and Business Process

Talking About Business Change is Easy. MAKING Business Change is Not.

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