CRM as Strategy, Process and Tech

One of the challenges with CRM is that it can be thought about in different ways. How it is…

Getting Input from Different Personality Traits

Optimum CRM Usage

Implementing and maintaining the effective use of CRM technology is a challenge for many businesses. Managers are often…

Leading Change: What You Need to Know

Whether it’s a full company change or controlling and adjusting emergent change amongst…

Why Leadership Training Fails

Leadership Training has a great return of investment for both individuals and companies if managed and…

The Need to Develop Your Leadership Styles

What Knowledge are You Extracting from CRM?

You can greatly expand your knowledge of customers and clients through CRM…

To Be or Not to Be: Why the Requirements Gathering Process Doesn’t Work

Negotiating Through Resistance

Although resistance is typically seen as having a negative effect on change in organisations, there is…