7 Key Operational Excellence Challenges Facing the Oil and Gas Industry

The oil and gas business operates within complex global and national frameworks. Expansion into new geographical regions and environments — such as ultra deepwater drilling — is creating new opportunities…

The Demise of Six Sigma: The Right-Sizing of a Problem-Solving Methodology

After roughly 30 years (1979–2009), Six Sigma-DMAIC, when examined as a structured, scientific–based, problem-solving methodology (and its record of providing tangible, bottom-line benefits) stands up…

4 Process Redesign Strategies for Operational Excellence

Despite the continued popularity of process redesign, little is known about the particular strategies that organisations can follow to achieve operational excellence. A redesign strategy specifies the best practices that are to be…

Making Knowledge Workers More Productive: Insights from the Works of Peter F. Drucker

“Making knowledge workers productive requires changes in attitude, not only on the part of the individual knowledge worker, but on the part of the whole organization.” — Peter F…

5 Best Practices for Designing Data-Driven Applications

Deliver applications that inform, connect, and motivate end users

Data-driven apps have become a major growth engine for the worldwide software market. Analysts predict that smart computing software will…

The Future of Process Excellence

3 trends redefining process excellence in the digital age

The nature of work has changed dramatically over the past decade. We’ve watched as our customers have pushed the boundaries of the “art of the possible” to transform their companies with…

How To Build Workflows and Forms — For Dummies

In a world in which speed matters, businesses need agility and flexibility to…

A brief history of process management to the modern day

We’ve never had it so good. Think of the amazing feats of engineering, logistics and computer power that make it possible to get high quality products and services from all over the world!

Process Standardization and Harmonization

Enabling Agile Customer Service in a Digital World

Complex market conditions combined with digitally empowered consumers present a challenging commercial environment. Most business leaders understand that the answer is innovation…

Dynamic Case Management

The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase…