OneShot, a one week design case study

Yesterday we released OneShot, an iOS app for highlighting and…

Digging Your Own Hole

Last week was set aside to write my résumé. My first one in 7 years. For my first real job in 4 years. But my mind has been wandering willfully. Once I begin typing a work history I’ll have given up at last. This résumé has become the final comma in the run-on sentence that was my four…

Making Yourself Irrelevant

When I moved into my current role as a product manager at Twilio, I chose to focus on building internal tools for the company. The goal is to empower my coworkers with the tools and knowledge they need to build better products and provide better service to our customers. I believe…

Stranded in Montana

A rough start to a 2,000 mile bicycle trip

Open For Business

Let’s imagine for a second that you’re opening up a new shop, a real one, in a physical location. Maybe you sell products (like stereo equipment or art), or maybe you sell a service (like haircuts or tax preparation). You’re really good at what you do, and people always leave happy.

Why I care about code

In my day-to-day work I make software. Generally I play the role of designer, sometimes I play the role of the developer, and occasionally I do both. But no matter what role I’m playing on a project, whether it’s my own, a collaboration, or for a client, the end result is always software…

Creating moments for discovery

Why I believe things are “discovered”, not “created”

Being Human

In today’s world, where we are hyper-connected to one another in more ways than ever, it seems that we often forget that humans are the primary consumers of the products and services that we all provide. We regularly release things to the world that we wouldn’t recommend to our own friends, and provide…

Frivolous Experimentation

Why is it that in most instances we are our own biggest obstacle in the way of making progress? We tend to care only about big, world-changing, important problems. We talk about projects which we deem unimportant as if they are without merit. However, the solutions to important…