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Advanced Speech Analytics for Better Customer Experience

Advanced Speech Analytics for Better Customer ExperienceSpeech Analytics is a tool used in every call center to track Key Performance Metrics (KPM). The use-cases are advancing day by day after the advancements in Artificial…

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How AI Can Help Small And Medium Businesses Compete Against Big Companies

How AI Can Help Small And Medium Businesses Compete Against Big CompaniesThe current economic environment enables many large companies to succeed, while many small and medium businesses (SMBs) are…

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Chatbots & Cloud CRM Are Replacing The Call Center

Chatbots & Cloud CRM Are Replacing The Call Center
 Telemarketing, telecommunications and service call centers traditionally relied on human service operators interacting with customers over the phone. This was for many years just done over…

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Microsoft Overtakes Salesforce

When Tom Siebel, the founder of Siebel Systems, needed to pick a customer relationship management software (CRM) for his next venture, C3.ai, he picked Microsoft Dynamics 365. Same goes for Coca-Cola, Walgreens Boots and BNY Mellon, all of which have hitched their wagons in…

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The Art of Branding Yourself

One of the first things I learnt about marketing when I went to a B school some 15 years back is “Learn to…

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Slack integration with Salesforce

Salesforce is trying to tweak the nose of Microsoft Teams and Slack by building enterprise collaboration into its applications and platform in a move designed to make it integral to business process workflow.

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How AI Can Help Small And Medium Businesses Compete Against Big Companies

How AI Can Help Small And Medium Businesses Compete Against Big CompaniesThe current economic environment enables many large companies to succeed, while many small and medium businesses (SMBs) are…

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The State of Applied AI

The State of Applied AISurveying the landscape: present and future.Applied AI continues to accelerate, largely fueled by the maturation of tooling and infrastructure. Couple this infrastructure with a strong pool of talent and enthusiasm, readily accessible capital, and high customer…

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Advanced Speech Analytics for Better Customer Experience

Advanced Speech Analytics for Better Customer ExperienceSpeech Analytics is a tool used in every call center to track Key Performance Metrics (KPM). The use-cases are advancing day by day after the advancements in Artificial…

Read more…
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Using AI and Big Data in Blockchain Technology: A step closer to the future

Using AI and Big Data in Blockchain Technology: A step closer to the futureThere has been a number of changes in the IT world recently. One of the most talked-about collaborations that can possibly…

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centelon
centelon
Analysis, opinions and commentaries on fintech, insurtech, blockchain and innovations within the finance industry.
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