Customer Experience

P‍ros and Cons of Chatbots

Only 34% of respondents stated they would be comfortable using chatbots in…

Automatic analysis of customer feedback with Delighted + Chatdesk

Call Deflection: Reduce Your CX Costs By Up To 80%

5 Customer Success Tips Learned on the Job

We chatted with Neal Taparia, who founded his education technology company Imagine…

5 Live Chat Solutions that Complete Your Service to Sales Pipeline

Part 3/6: Scaling support — The true cost of organically expanding your customer service team

Part 2/6: Scaling Support — Growing Your Customer Service Team: Organic vs. Outsourcing Expansion

Part 1/6 — Scaling support — 5 questions to ask before starting a customer service team

Finding your customers voice to enhance your business

Part 3/3: Many Voices — Three Takeaways for a Customer Support Leader To Enhance Voice of Customer Efforts