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Chatdesk blog
Customer experience, customer care, messaging apps, social media and Artificial Intelligence
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May 7, 2020
Pros and Cons of Chatbots
Only 34% of respondents stated they would be comfortable using chatbots in…
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Sep 1, 2016
Everyone deserves a Human Connection in Customer Care
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Feb 19, 2018
Part 3/3: Many Voices — Three Takeaways for a Customer Support Leader To Enhance Voice of Customer Efforts
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May 9, 2020
7 Best Practices for Facebook and Instagram Comment Moderation
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Oct 12, 2019
Part 1/6 — Scaling support — 5 questions to ask before starting a customer service team
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Oct 5, 2016
5 strategies for handling a crisis on social media
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Oct 22, 2017
Part 1/3: Many Voices — Customers Discuss Why Understanding Their Needs is the Gold Standard
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Jul 6, 2017
Why Apple Business Chat will be Important for Your Customer Experience
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Sep 21, 2016
3 Tips for effective “Whole Company Support”
We attended a customer experience meetup last week with professionals in the New…
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May 4, 2017
Mythbusters: 3 Myths Around Effective Mobile/Social Customer Support
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