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CivicActions
We use open source technologies, agile practices, and human-centered design to help government deliver services that build public trust.
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Cx
Shira Kates
in
CivicActions
Jan 13, 2021
The philosophy of government customer experience
Fundamental values and mindsets that drive CX
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20
Shira Kates
in
CivicActions
Jan 13, 2021
Government customer experience: A practical guide
How to start bringing CX into the business of…
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29
Shira Kates
in
CivicActions
Jan 13, 2021
Government customer experience: A primer
How CX is emerging in the public sector and how digital…
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22
Ben Leffler
in
CivicActions
Nov 30, 2020
In Brief: ACT-IAC CX Summit 2020
Why government agencies are doubling down on better customer
…
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13