The Best Tips for Building Slack Communities

Last week we did a deep dive into one of the community industry’s most fascinating…

Defining your role as a community pro

There were all types of community professionals at our CMAD: Boston Breakfast this morning. Some were looking for new opportunities, some were lone wolves (one even managing a global brand), and others came in groups like like one small team connecting founders to…

I never put together that community management, and in this particular case, content-focused contributions from a community, can be a form of representative democracy.

For a long time, I and other community pros have worked to separate signal from noise while clearly representing the sentiment and voices of those in our…

Using metrics to gauge community health and encourage growth

We were thrilled to have guests Alexa Lightner from Society of Grownups and Elizabeth Dobrska from TUGG with us at our February CMX Boston Breakfast. We were joined by community professionals with unique challenges — from…

Celebrating #CMAD and setting community goals

Every 4th week of January, we celebrate everything that community managers across the globe do to build a sense of belonging, cultivate lasting relationships with customers, and generally improve customer experiences.

I wish people asked this question more. It’s the first series of questions, I ask them to walk through when setting things up so they don’t run into them once they scale.

What are your values? How do you plan on living them as part of your own community? Why and at what moment would people seek this space or look for…