How to deliver excellent customer service to millennials

The days of spending hours in line waiting for ‘the next available customer service representative’ are limited as new technology opens up more communication channels.

Banks, you’re taking too long!

Banks are taking too long to digitise their processes and Europe isn’t going to wait for ever!

McKinsey attributes the snail-pace progression to narrow minded bank executives, focusing far too much on the stand-alone front end features and not giving…

How will virtual and augmented realities change the world we live in?

Virtual reality has evolved dramatically in recent years and has been bubbling away at the surface of the mainstream. The industry is heading towards a virtual arms race and 2016 is set to be the year that VR…

Join us at #SMiLELondon this Monday

We love the buzz of tweeting at a live event that’s why we’re very excited to be getting behind the social media decks at SMiLELondon, an event organised by simply-communicate.

Facebook tests ‘break-up’ tools. ‘Cos breaking up is hard to do

Facebook are testing tools to improve the experience of breaking up.

The best job in the world?

We are thrilled to be working with the Mallorca Experience Tri Camp, a new kid on the block for Europe’s Triathlon Camp scene and promising to be one of the best. When we started this project we were conscious of the lack of original content. As this is a shiny, new camp we didn’t…