Disability, language and service design

I’ve been inundated with literally two questions about language and disability from people working in government.

Content people want to know the best way to write about things. Is it ‘people with disabilities’ or ‘disabled people’? I…

Test your content because subject experts do not think like users

We need subject experts to write content. Most work for Scope. Others are freelancers. Almost all give advice and support to disabled people and their families.

Persona-based content design

Personas are crucial for creating and testing content. Find out why and how we use personas at Scope, and…

Using Kanban to manage content production

Kanban is a visual management tool for the continuous delivery of products that is now…

Finding and testing the language your readers use

First rule of Crit Club: talk about the content

How to run a retro

Retrospective means to ‘look back’ and reflect on what has been done in the past.

What are retros?

A retrospective or ‘retro’ is a meeting held regularly with your team to discuss what happened over a period or during a stage of a project for…

Researching the reality of accessible public transport