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Copilot.CX
Copilot is the first automated customer experience platform for consumer electronics.
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Powering Seamless Interactions Through Data Unification: Why Smart Consumer Products Are…
Powering Seamless Interactions Through Data Unification: Why Smart Consumer Products Are…
In the era of Internet of Things (IoT), smart devices from wearables to home automation systems are increasingly becoming a part of our…
Tsiki Naftaly
Sep 21, 2023
From One-Time Sales to Lifetime Value: A Strategic Guide for Smart Home Camera Executives
From One-Time Sales to Lifetime Value: A Strategic Guide for Smart Home Camera Executives
The consumer electronics market has undergone significant transformation with the introduction of smart home cameras. Instead of solely…
Tsiki Naftaly
Sep 19, 2023
Why Matter Actually Matters
Why Matter Actually Matters
For quite some time, the IoT world is expecting the launch of Matter, formerly known as CHIP.
Moti Elkaim
Aug 16, 2022
A Tesla Smart Home Appliance Could Change the Industry Forever — This is Why
A Tesla Smart Home Appliance Could Change the Industry Forever — This is Why
Tsiki Naftaly
May 28, 2021
The Best Way to Get New Customers Is to Keep the Old Ones Happy
The Best Way to Get New Customers Is to Keep the Old Ones Happy
It’s a well-established fact that attracting new customers (acquisition) is significantly more costly than keeping old ones (retention)…
Shachar Silbert
Oct 19, 2020
Cracking the Code to Customer Satisfaction: Customer Experience (CX) is Only Half the Story
Cracking the Code to Customer Satisfaction: Customer Experience (CX) is Only Half the Story
How happy are your customers with your brand or product; that’s the “to be or not to be” question — and what makes up the answer may…
Zvi Frank
Jun 20, 2020
The Surprising Rise of Consumer Electronics Product Returns
The Surprising Rise of Consumer Electronics Product Returns
The number of returned products is on the rise as consumer behavior shifts further away from traditional retail to online shopping. Fewer…
Tsiki Naftaly
Jun 5, 2020
Consumer Electronics Marketing Manager — How To Get Outstanding Amazon Ratings?
Consumer Electronics Marketing Manager — How To Get Outstanding Amazon Ratings?
It is every company’s dream to build a product that transforms the lives of consumers in a positive way. This is especially true in the…
Tsiki Naftaly
May 26, 2020
Why you should start measuring Customer Lifetime Value TODAY!
Why you should start measuring Customer Lifetime Value TODAY!
The Consumer Goods industry is constantly changing. However, many brands are failing to make the most of their business model and…
Tsiki Naftaly
Apr 16, 2020
A Guide to Segmented NPS (Net Promoter Score) for Consumer Products
A Guide to Segmented NPS (Net Promoter Score) for Consumer Products
Customer success is an integral part of any business seeking to build a good reputation and propel its growth. One of the most effective…
Tsiki Naftaly
Apr 10, 2020
Hugging Your Customers in a Time of Social Distancing: How Better Customer Experience Can Save the…
Hugging Your Customers in a Time of Social Distancing: How Better Customer Experience Can Save the…
In times of crisis, communication is so important. In the last few weeks, you’ve probably received an email from every company you’ve ever…
Tsiki Naftaly
Mar 30, 2020
Adapting Firebase for IoT Devices
Adapting Firebase for IoT Devices
In the past few years, Consumer Electronics companies have come to realize that understanding customer behavior is just as valuable as…
Shachar Silbert
Mar 16, 2020
A Remote Control Versus a Truly Connected Product: Which One is Yours?
A Remote Control Versus a Truly Connected Product: Which One is Yours?
Adding mobile, web and voice apps to a consumer electronics product can provide users with an effective digital interface if implemented…
Zvi Frank
Nov 12, 2019
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