Usability vs. Functionality testing

Last week, we conducted a usability test on a web application. We found ourselves in a fix since the application hadn’t undergone sufficient functional testing.

So in the process of uncovering usability issues, we ended up uncovering…

Customer Feedback

Every business needs to know if their customers or users are satisfied with the service/product. Unfortunately, very few customers take their time to provide that feedback. Most of them, if unsatisfied, they walk away, find a replacement and never return.

Of first impressions and not letting people slip through the cracks

User On-boarding

Before I download an app on Google playstore, I go through the screenshots provided on the listing to have an idea of what the…

Product Tip: The Launch Checklist

“Drum rolls please” — So your product made it to the launch day, and…

Products I’m Rooting For — 2

Hello, I’m Waithira, a consumer internet addict

Release Notes: Are your release notes too technical?

Turn Product Updates into something your users…