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Customer Happiness

Let’s be honest — what else really matters?

Elli Thompson Purtell in Language is easy; writing is hard.

We’re sorry to see you go

The 5 most annoying unsubscribe messages and what to do instead

Jessica Tiao in UX Collective

3 Ways AmazonFresh Can Improve Its User Experience

A guerrilla usability test on AmazonFresh’s web…

Josh St. Aubin in Marketing And Growth Hacking

The ROI of Being Nice

Every opportunity you get to interact with consumers is an opportunity to help…

Transnational Co-creativity

Staging, making and re-purposing experiences with Joe Public, from…

Christina Preetha in on minimalism

Why Social Sharing Apps Need to be Simpler

And what we’re doing about it.

Christina Preetha

Spreading the Ideas that Matter to You

Or Why I Work in Marketing

Ali Mese in The Startup

Why Most Entrepreneurs Struggle

Don’t start a company unless it’s an obsession

Pawel from HoneGrow

Talk to your customers

Don’t be on social media unless you’re going to talk

Nelson Joyce 🐟

4 Strategies We Used to Get Over 100 Customer Interviews

Umesh Gopinath in Paper Planes

Are you making your customers too happy?

Observing a bus driver dealing with his passengers.

Customer Happiness

Let’s be honest — what else really matters?

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