From Product Focus to Customer Centric

Is a good customer service enough to build a successful system of customer interaction?

Customer Interaction Strategy : Self-Service

Is it possible to imagine Streamlined Customer Interaction in the absence of…

Customer Interaction for B2B

How B2B is different from dealing with consumers directly when it comes to Customer Interaction?

Strategy — Customer Centric & Up-Selling

I got some comments from the previous post regarding the customer-centric approach saying…

What is NOT about Customer Interaction

The customer interaction streamline system, what it is NOT about.
We will go in this through…

Lean Customer Interaction

Today, one of our focus as human is to aim for clean, ecological and lean environment, processes and practices. We…

What could go wrong in tackling customer interaction as an area of concern or area of focus and

How Many Hours are you spending in unnecessary customer interaction?

How many hours are you spending in unnecessary customer interaction per week?