Archive of stories published by CX Explained

Homepage

Open in app

All

Zachary Raber in CX Explained

Oct 14, 2021

The Peak-End Rule: How Emotions Play Into Customer Experience

Zachary Raber in CX Explained

Oct 22, 2021

Why Startup Companies NEED a Solid Customer Experience Strategy

Zachary Raber in CX Explained

Apr 28, 2022

Lollipops and Barbershops

“Social Media” is two words, not one.

Companies today view social media as one word, when really, it’s…

Zachary Raber in CX Explained

Mar 16, 2022

Sushi and Napkin Doodles

Creating customer experiences is not about making impressions at every turn…

About

CX Explained

CX Explained is a publication dedicated to helping readers learn about and understand Customer Experience. While most companies envision CX to be nothing more than customer support, real CX is how a business engages with customers at every step of their journey together.

More information

The Peak-End Rule: How Emotions Play Into Customer Experience

Why Startup Companies NEED a Solid Customer Experience Strategy

Lollipops and Barbershops

The psychological cost of an experience is an important part of CX. Read…

What Video Game Tutorials Teach Us About Designing Onboarding Experiences

Customer Experience is NOT the same as Customer Support or Service!

How Customer Service and Customer Experience Create Brand Loyalty

“Social Media” is two words, not one.

Companies today view social media as one word, when really, it’s…

Sushi and Napkin Doodles

Creating customer experiences is not about making impressions at every turn…