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What’s More Rare: A Four-Leaf Clover, or an Exceptional Customer Experience?
What’s More Rare: A Four-Leaf Clover, or an Exceptional Customer Experience?
“Perfect” customer experiences should not be 1 in 10,000…
Josh Daugherty
Mar 17, 2017
A Customer Service Lesson from the World Champs
A Customer Service Lesson from the World Champs
It’s the human element that ultimately wins.
Josh Daugherty
Feb 24, 2017
With One Question, I Fell Head Over Heels In Love With Starbucks.
With One Question, I Fell Head Over Heels In Love With Starbucks.
Is this the secret to wooing your customers? I think so.
Sally M.
Feb 14, 2017
Crying Over Spilled Milk? Rethink the Carton
Crying Over Spilled Milk? Rethink the Carton
Today is Don’t Cry Over Spilled Milk Day, a time to reflect on how we respond when things don’t quite work out the way we hoped.
Josh Daugherty
Feb 11, 2017
It Might Be Time to Cut Your Agents Some Slack
It Might Be Time to Cut Your Agents Some Slack
Customers can be difficult to please.
Josh Daugherty
Feb 10, 2017
Customer Seeks Connection With Brand.
Customer Seeks Connection With Brand.
“Differentiate” is a huge word.
Murph Krajewski
Feb 8, 2017
The Surprising Connection: New Year Resolutions and Cloud Software
The Surprising Connection: New Year Resolutions and Cloud Software
Today, January 14 is Ditch Your New Year’s Resolutions Day.
#cxcrush
Jan 14, 2017
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