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David Mitzenmacher
Client Experience and Transformation
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Your Customer Survey is Bad, and You Should Feel Bad
Your Customer Survey is Bad, and You Should Feel Bad
David Mitzenmacher
Oct 11, 2012
Performing Driver Analysis in Microsoft Excel
David Mitzenmacher
7,960 Footsteps: A Measure of Loyalty
David Mitzenmacher
The Net Promoter System on a Napkin
David Mitzenmacher
Accounting for Customer Experience
David Mitzenmacher
Elements of a Successful Net Promoter Survey Invitation
David Mitzenmacher
3 Easy Steps to Calculating Net Promoter Score
David Mitzenmacher
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Calculating Net Promoter Score with Microsoft Excel
David Mitzenmacher
Jun 9, 2010
What is Net Promoter?
David Mitzenmacher
Jun 8, 2010
How Marriott made me a rabid Promoter for the price of a bottle of water
David Mitzenmacher
May 10, 2010
The Role of Human Resources in Creating a Customer-centric Culture
David Mitzenmacher
May 10, 2010
Defining the role of the Chief Customer Officer
David Mitzenmacher
May 8, 2010
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