Have you ever received the wrong gift and didn’t know what to do with it? Or spent days finding the right…
Making chatbots more human to understand customer needs better
It’s never easy running a business. It’s even tougher for small-and-medium-enterprise (SME) owners facing tech disruptions. A handful of SME owners may view technology as a threat, some may see it as a game-changer, and many others may not know how to harness the power of…
Making a purchase a decade ago was straightforward — you go down to a shop, bring what you want…
Imagine this — you have a question about a product, so you launch a customer service…
Remember the last time you had a splitting headache? You probably headed to the nearest…
Like many things in today’s marketplace, customer experience has changed drastically…
These were the top 10 stories published by Discover in 2019. You can also dive into monthly archives for 2019 by using the calendar at the top of this page.