Why you need to ditch your Design Values — and what to replace them with

How to pitch design ideas to stakeholders and get their buy-in

Stop writing boring support copy. We’re all very tired.

5 steps for writing copy that doesn’t suck

“Don’t worry about the user, just do the UX”

Without a doubt this is the most memorable quote of my career.

Great idea. Now what? (Lessons learned from pushing product out the door)

Applying for a design job? 60 seconds is all you need

If I could tell you three things…about moving into the product world

I hope you’re replaced by a machine

“Don’t worry, customer service isn’t going anywhere. People will always crave that human…

It’s big maccin’, switchin’ teams:

Why your Product team needs a CX-ursion.

Dear Santa, it’s time your workshop hired a UX team.