Design Thinking Quotes

On the value of empathy in user experience design

Madeline Coven’s insightful and wonderfully well-written article, Up Close And Personal With UX Design, on TheUXBlog.com has highlighted a valuable core-concept of user experience design: a unique experience done well with empathy will…

On The Negativity Bias

“Websites have improved over the years, yet users’ satisfaction ratings have remained the same — for two reasons: (1) UX failures count more than UX successes; (2) people judge a site by comparing it with other sites that they’ve encountered.

On Modern Social Consciousness

“ [UCLA findings]…adolescents were more likely to contribute their own like to the photo — regardless of the intrinsic qualities of the photo. Likes are a reinforcing form of social proof.”

On Designing Great Interactions

“ ‘What’ is quantitative and allows us to categorize users’ needs into feature sets. That being said, I’d value the qualitative ‘Why is that important?’ as a more useful tool in the quest for great interaction.”

On Programming Experience Design With Modular Coding

Jack Moffett’s article, How to Avoid UX Gaps in Your Product, on UXmag.com offers sound advice for the programming experience:

While modular design helps reduce design inconsistency (and therefore UX debt)…

On The Death of Multichannel Designing

“Simply existing on all channels is no longer enough: multichannel is not omnichannel.”

— Kim Flaherty

“Users don’t think in terms of channels and devices, so they will not understand or tolerate experiences…

For Information Architecture On Content Inventory

Gayle Frassenei’s summary works as an IA comprehensibility checklist for any project; quoted below:

• How many pages our site has.

• Which topics are covered, and how extensively.