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Designing Human Services in San Francisco Gov
Reflections of a municipal innovation unit
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An Introduction to the Data Experience Diagnostic
An Introduction to the Data Experience Diagnostic
By “data experience,” I mean the user experience (UX) of data, information, stories, insights, dashboards and other artifacts of evidence…
Marc Hebert
Nov 5, 2021
Our Portfolio of Work
Our Portfolio of Work
The Innovation Office in San Francisco’s Human Services Agency serves the over 200,000 clients and hundreds of community partners with our…
Marc Hebert
Jul 27, 2021
Using Google Analytics to Help Clients
Google Analytics is generally thought of as a quantitative data tool that can reveal how people view a page, for how long, and what they…
Designing Human Services
May 25, 2021
Metric Fixation and Data Ethnographers
Metric Fixation and Data Ethnographers
“The problem is not measurement, but excessive measurement and inappropriate measurement — not metrics, but metric fixation […] is a…
Marc Hebert
Nov 8, 2020
How can we learn from each other’s responses to COVID-19?
I work in the Innovation Office in San Francisco government’s Human Services Agency. A couple days ago, colleagues in another part of the…
Marc Hebert
Mar 19, 2020
One way to get your team talking about equity
One way to get your team talking about equity
“How can we bear the discomfort to get to where we need to be?”
Designing Human Services
Jun 24, 2019
Our Blog Archive
It took us awhile to make the switch to Medium from Tumblr. With the team continuing to grow, it makes sense as we each can have our…
Designing Human Services
Apr 22, 2019
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