The Innovation Office in San Francisco’s Human Services Agency serves the over 200,000 clients and hundreds of community…
Google Analytics is generally thought of as a quantitative data tool that can reveal how people view a page, for how long, and what they may have clicked on. These data can be difficult for people to relate to without a personal story attached to them…
“The problem is not measurement, but excessive measurement and inappropriate measurement — not metrics, but metric fixation […] is a cultural pattern […] It affects the way in which people talk about the world, and thus how they think about the world and how they…
It took us awhile to make the switch to Medium from Tumblr. With the team continuing to grow, it makes sense as we each can have our individual accounts contributing to a central space.
You can find all our posts from 2014–2018 here. The lessons learned include blending…
Here are some high-level thoughts for now.
Evaluation Can Shape System and Service Design
People may shape their behavior (and policy implementation) based on how they…