One of the most overlooked aspects of incident response is how the culture, communication, and resilience of security teams will change.

In scuba diving, the most common cause of emergencies is poor judgment. In my professional experience advising senior executives and…

Marketing in the Era of Consumer Privacy Awareness with Lessons from the Past

Anger about what you did may never go away, but a sincere apology and restitution can help you save the relationship.

Over the past year, Firewalls Don’t Stop Dragons has become one of my favorite weekly tech podcasts. It’s timely and accessible. I recently…

An engaging discussion on how crises are managed by socially responsible companies and the communications challenges they face.

Confronting Crisis Heroism

Danielle Citron and Daniel Solove recently published a fantastic roadmap for courts to understand different types of privacy harm and…

Communication strategies work a lot like compound interest — the longer you wait to invest, the less value you accumulate over time.