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DIY : Customer Service
An easy way to turn your customer service into something awesome.
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How to return a disappointed customer if you have screwed up
How to return a disappointed customer if you have screwed up
This week we had a support-confusion. One of those that I hardly go through — as our product is not that big, and we have very few negative…
Alexandra S.
Jul 4, 2017
Customer feedback: process/ignore
Customer feedback: process/ignore
How to get feedback from customers and why do we need it at all.
Alexandra S.
Sep 27, 2017
IN-APP VS E-MAIL: HOW TO GET TWO TIMES MORE FEEDBACK FROM CLIENTS
IN-APP VS E-MAIL: HOW TO GET TWO TIMES MORE FEEDBACK FROM CLIENTS
Practical advice and adventurous tricks.
Alexandra S.
Sep 27, 2017
When the customer is always a twerp: how to act yourself if you have a desire to bite his head off…
When the customer is always a twerp: how to act yourself if you have a desire to bite his head off…
Or what should you do when the customer is rude, and you’re not that vic.
Alexandra S.
Sep 27, 2017
Disgruntled client: requirement to refund money and how to work with it
Disgruntled client: requirement to refund money and how to work with it
How to behave correctly, keep the client and not to lose money at the same time.
Alexandra S.
Jul 6, 2017
You are what you write: what should your conversation with a client necessary contain
You are what you write: what should your conversation with a client necessary contain
Literacy and beautiful style of writing won’t save the situation, if the structure of messages/emails and the meaning are not that good…
Alexandra S.
Jul 6, 2017
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