Doing Service Design at the National Lottery Heritage Fund

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Doing Service Design at the National Lottery Heritage Fund

Documenting our progress as we try to understand and serve people better

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Workshop

Rosa Fernandez Cerdan | Rosikaa in Doing Service Design at the National Lottery Heritage Fund

A screenshot of a digital whiteboard in Miro shows team member avatars above a stack of lego brick icons. Each lego brick represents a part of the digital service that is impacted by a change. Alongside each brick is a list of the disciplines or activities the team has identified as affected by a change to the part of the service the brick represents.

How to run a design workshop to approach the scale of a service

Kerry Lyons in Doing Service Design at the National Lottery Heritage Fund

Design and tech review workshop, notes on Miro board showing ideas on design and content in the new investment service

18 August — 1 September

Digital Service Design Weeknotes

What we’ve done in the last 2 weeks