Best Portuguese online supermarkets 2022 rating

e-grocery rating 2022 results: research of digital customer experience

e-grocery rating Portugal 2022 launch announcement

research of digital customer experience in the…

Customer Journey Map Audit

for online supermarket

Customer Journey Map — is a detailed description of the e-grocery store's real usage, being created by experts’ cabinet study or with attraction real customers.

Challenge areas of top 3 best Portuguese online supermarkets

e-grocery leaders' features lack overview

Feature highlights of group #1: Information for the customers

Analytics and diagrams

Emotional design analysis

in the online supermarkets

Analysis of emotional design will help to answer the questions of what prevents or helps the customer feel comfortable using the online store, are there moments in the service that help to create mutual trust and…

Feature highlights of group #3: Catalog

Analytics and diagrams

Contact us

Nina Nevorotova, Founder of “Pulse” studio

About

Customer Experience studio “Pulse” is a boutique consulting agency with a wide vision for Digital Customer Experience. We are a few partners, each one has 15+ of expertise on the intersection of Customer Experience, retail, IT and innovations. We have been performing our research and consulting activity with a focus…

Feature highlights of group #8: Personal area

Analytics and diagrams