Retailers: Kill the buzz words, let’s go back to basics.

Frictionless Commerce — why isn’t everyone doing it?

aka The Seamless Experience is the new reality

(PS — by writing this article I am putting myself at great personal risk, as my mother adores Marks & Spencer more than anything in life, perhaps even her five…

The quandary of shareholder value

Shareholder value. Ask 10 people what it is, and you are likely to get 10 answers. From the very…

I regret to inform you that you have been diagnosed with short-termism

Not my multi-channel darling anymore.

Is omnichannel just a dream?

Omnichannel isn’t a thing

For years I’ve taken issue with the term omnichannel for lots of reasons. I’ve even written a few other articles…