Customer support is a tough job, and it is hard to provide customer support that doesn’t make most customers scream as they run for the exits.
After living through a few economic boom-bust-recovery cycles, I have noticed some indicators that economic pundits don’t mention. One of those is what I call “the service quality index,” meaning the quality of our experiences as…
This is a collection of essays about what happens when we reach our limits — and the quest to become better humans as we work through those struggles.
My experiences almost certainly create a different set of “limits” for me than your experiences do for you.