Facet (s)

OUTSIDE INnovation

We waited two days for someone to mention the customer.

The Four Horizons of Operational Excellence

“What problem are we trying to solve?”

Why do customers say NO to many electric utilities demand management programs?

Getting Ready to Get Ready? Moving Out the Door with the Framing Canvas

“It’s a dangerous business…

The Six Roles of an Internal Continuous Improvement Organization

O.J. and Me - A remembrance.

ESPN recently aired a highly-acclaimed 5-part documentary series on the O.J. Simpson murder trial.

Re-thinking the role of the CHRO

Now more than ever, CEOs are consulting with their CHROs before they make major organizational…

Human-centred Change at LaGuardia Airport

I was furious.

“Don’t call us millennials!”

My colleague and I met her at a dinner which doubled as a networking opportunity for us to meet exciting…