The Curse of Knowledge

Have you been in a situation, where you couldn’t really understand what the presenter is talking about because he is…

Apotek: Bukan Sekadar Usaha Ritel yang Menjual Obat

Koneksi dengan Bluetooth di PWA (Progressive Web Application)

Perilaku Pelanggan Apotek: Sering Tidak Rasional, Tapi Selalu Masuk Akal

Great UX can be designed, baked from the start—nope.

Let me make it clear:

Great UX is the…

CX Team: Should it be a strategic or a tactical role?

When Will Indonesia’s Fifth Unicorn Appear?

No new unicorns since 2017

How Being A Customer Success Change Me

At first, I was intrigued to write about Customer Success stories. But I came across tons of…

CX: ‘Unlearn Your Mindset’

8 years ago, I began to work as a waitress in a local restaurant. Of course, as a young college student, It wasn’t a pleasant experience, since I did not have much to bring to the table (knowledge, skills, etc.) but a willingness to work and earn lunch money. But I learned how to…

Hidup (developer) lebih mudah dengan Typescript