Slack Support — Reporting & Metrics

9 Most important metrics when supporting customers in Slack

Internal Slack Support

Part 1: Why Slack support and getting started

Google Data Studio —  and you should too!

3 reasons, pros and cons to why you should offer your…

Models of Slack Support

I was recently was part of a conversation about different types of support models over Slack. So here it is reposted…

Slack Community channels

How many channels does your Slack community have? Is 1 too little? Should you add a channel per topic? How about a…

Foqal Demo at the Kubernetes Community Meeting

This past week we got a chance to demo Foqal at the Kubernetes Community meeting. Kubernetes is a very large, extremely successful, and amazing open source product. They also have the largest open Slack community with (at the time of writing this)…

Incorporation

Post Imported. Originally written: December 5, 2017

Is Slack support like Chat?

One of the top misconceptions we hear about Slack support falls into one of these buckets:

To Pivot or not to Pivot

Post Imported. Originally written: March 6, 2018

I think for most companies it’s hard to know when they should change tactics and pivot. This time, it was an easy answer: