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Customer Engagement: How to?
Customer Engagement: How to?
Customer engagement is the ongoing interactions between company and customer, offered by the company, chosen by the customer.
Julius Jacobi
Feb 19, 2019
Customer Service 2.0
Customer Service 2.0
Would you say that people have become more or less social, since the inception of the internet?
Julius Jacobi
Feb 8, 2019
Environment vs. Experience
Environment vs. Experience
When was the last time that you visited an online shop, where you felt like you were emerged in an experience, rather than a dull digital…
Julius Jacobi
Jan 28, 2019
Blind passengers?! WHO they are & WHY they matter?
Blind passengers?! WHO they are & WHY they matter?
Based on a conversion rate of 2.78%, online retailers encounter 9,722 ‘blind passengers’ for every 10,000 page views.
Julius Jacobi
Jan 22, 2019
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