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New: Starring, Archiving, and Review Flags
New: Starring, Archiving, and Review Flags
A post-Thanksgiving “thank you” to our power users for all their feedback
Robbie Mitchell
Dec 5, 2019
3 Questions About Your Customer Support Effort
3 Questions About Your Customer Support Effort
A checklist to understand what customers experience and how much effort it takes to support them.
Robbie Mitchell
Sep 19, 2019
New: Freshdesk Connector
New: Freshdesk Connector
Connect your data and start a free trial.
Robbie Mitchell
Sep 9, 2019
New: Help Scout Connector
New: Help Scout Connector
Connect your data and start a free trial.
Robbie Mitchell
Sep 9, 2019
Theme detection, new Slack analytics, and on-prem
Theme detection, new Slack analytics, and on-prem
We want Frame to be your go-to processing layer for understanding, organizing, and acting on the substance of your customer conversations…
Robbie Mitchell
Aug 9, 2019
How x.ai used Frame to prioritize customer engagement during rapid growth
How x.ai used Frame to prioritize customer engagement during rapid growth
x.ai trusts Frame to surface and report on what’s important to customers across support conversations.
Robbie Mitchell
Mar 20, 2019
A Big List of Customer Support Resources
A Big List of Customer Support Resources
An ever-growing growing collection of templates, tips, and guides for just working with customers.
Robbie Mitchell
Mar 5, 2019
The Responsiveness Dashboard
The Responsiveness Dashboard
First Response Times are at your fingertips
Robbie Mitchell
Feb 26, 2019
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