Learning, Growing, and Celebrating Together: Freshworks Huddle Recapš
The third edition of Freshworks Huddle was the largest ever and included sessions on Custom Objects and Omni Apps.
After hosting virtual Huddles in April and August earlier this year, it was time to call curtains on this yearās developer-focused events with another virtual Huddle to celebrate our developer community and take a peek at the exciting stuff coming up in 2021. Among the uncertainties that 2020 brought along, one was Zoom fatigue. Mindful not to make our developers sit through two days of Zoom events at the end of a long year, we came up with a power-packed āMiniā Huddle ā a one-day event, laser-focused on the most important developments.
This edition highlighted advanced features like Custom Objects, Omni Apps, and two fantastic developer stories by Ilya Belyavskiy and Kishore Prabhakar.
The whole idea of connecting virtually limited our privileges and opportunities to have fun interactions with our developer community. So, we tried our best to elevate human connection at the event, kicking off with a fun icebreaker quiz to do away with any awkward silence and test our developersā general knowledge of our community and the Freshworks Developer Platform it is built around.
After a little fun, we moved forward with our traditional recap of what we have been doing since the last catch-up. Satwik Hebbar ā Director of Engineering, Freshworks, took us through a brief journey back in time (at 01:57 in the video), reflecting on the evolution of the Freshworks Developer Platform, and where we find ourselves today. He also shared glimpses of the exciting events we have in store for 2021.
Some of the announcements made during the event:
- Freshsales -> Freshworks CRM: Freshworks Developers now have a new product for which they can build apps
- Introducing Omni Apps: Helping build one app for multiple Freshworks products, Omni Apps play the role of a bridge as customers and developers switch between Freshsales and Freshworks CRM as compatible products.
- Custom Object EAP: Custom Objects is a potential game-changer for both developers and customers, as the platform now helps bring your business entities right within Freshdesk.
- We also took a moment to celebrate our Q3 community champions and the top contributors during Hacktoberfest.
All about Omni Apps and Custom Objects EAP
After Satwikās insightful presentation, it was time for the developers to get a deep dive through our hands-on sessions. At 27:21, Rohith Jayaraman ā Software Engineer, Freshworks, showed us how to build an Omni app that can support multiple products. He also discussed the importance of Omni Apps and how to build an app only once and deploy it across multiple Freshworks products. Rohith demonstrated all this using Glitch, allowing our participants to code and debug in real-time.
After a short break, Hemchander S ā Senior Developer Advocate, Freshworks, presented a session on Custom Objects. He talked about how developers can leverage Custom Objects using a demo application (you can check out his session from 01:47:05 onwards. Caution: Hemās session talks a lot about food, which certainly made us crave.š)
Learnings for the community, by the community: Minnal Talks.
Resisting our hunger pangs, we moved on to the next session, the Minnal (lightning in Tamil) talks kindly presented by our own community members. At 02:45:04, Ilya Belyavskiy, a developer at Swedbyte, shared the story about how they scaled their integration with Instagram during the recent Indian Premier Cricket League.
For the second community talk of the day, we had Kishore Prabhakar from Techaffinity. Kishore walked us through the story of how they managed to migrate their public WorkflowMax app to use a new API scheme without disrupting any of the active users of their app (at 03:03:50 in the video).
Important Resourcesš“
- Presentation slides
- Custom Object EAP & demo.
- Getting started with Freshworks CRM
- App capabilities with Freshworks CRM
- Sample app & forum post for Omni Apps
Letās catch up again next year.š¤š»
We wrapped up the event with a closing note from Satwik and requested our participants for feedback so we could continue making these Huddles more valuable in 2021 and beyond.
2020 has not been a typical year by any stretch of the imagination, but we still have a lot to be grateful for. On behalf of the entire Freshworks family, thank you so much for being with us this year, despite all the challenges we have all been through together. We are looking forward to seeing you in many more Huddles.
Alone, we can do so little; together, we can do so muchā ā Helen Keller.
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Thanks to Varun Tyagi, Carolin Stanley & Saif Ali Shaik
