GTD — 10 Helpdesk Operator Tips

After working for over five years on an IT Helpline, I am now presenting my top 10 tips for Getting Things Done when working on the helpdesk.
 
 Automation
 Working on a Helpdesk can be very repetitive. If you have common tasks to perform such as resetting passwords or…

VBScript Sendkeys Shortcuts

During my day to day duties as a support technician I use the same commands over and over again. Whether it be updating a call on our helpdesk system to say “called and left a message — awaiting customer callback” or restarting hung processes on a server.

Geekoff: Searching

For this weeks Geekoff I’m going to test your searching skills.

Anyone can search using google, but this one wont be so easy.

I want to know the power rating of this thing:

E-Z Pass and basic math used to catch speeders?

When my home state of Illinois originally rolled out its electronic tolling program, I-PASS (Illinois’ version of E-Z pass, the national standard) the toll authority said that the transponders in the vehicles would never be used to track your…

Slow PC maintenance

Over a few nights last week, I spent some time working on someones PC that had crashed and would not boot into XP Home. The…

Blogger Template Overhaul — Part 5 of 8

Post Titles

The second thing I want to change in my Blog design is the size, type and color of the fonts.
By default, the Minima template uses three main colors for the design.

What to install on a new PC part 2

Dan did a post a few days ago about this and rather than adding all I’ve got to say on the matter…