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Reinventing customer service for the 21st century.
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Is ‘Memory’ the Key to a Better Online Customer Experience?
Is ‘Memory’ the Key to a Better Online Customer Experience?
Driverless taxis. Robot-made salads. Self-service checkouts. There seems to be a determined push in the industry towards reducing — and…
Zareen Islam
May 21, 2018
Service Spotlight: 1-on-1 with Leslie O’Flahavan
Service Spotlight: 1-on-1 with Leslie O’Flahavan
Training customer service teams to become better writers
Gladly
Aug 16, 2017
Nonstop to Delight: JetBlue Partners with Gladly
Nonstop to Delight: JetBlue Partners with Gladly
Original post: Nonstop to Delight: JetBlue Partners with Gladly to Deliver Personalized Service Across Any Channel
Gladly
Aug 15, 2017
Service Spotlight: 1-on-1 with Shep Hyken
Service Spotlight: 1-on-1 with Shep Hyken
Gaining the Competitive Edge with Great Customer Service
Gladly
Jun 5, 2017
3 Simple Ideas for Redefining Heroism in Customer Service
3 Simple Ideas for Redefining Heroism in Customer Service
How a Navy SEAL’s definition of heroism can inspire more human Customer Service
Gladly
May 16, 2017
As Customer Service Expectations Rise, Companies to Focus on People Not Cases
As Customer Service Expectations Rise, Companies to Focus on People Not Cases
Gladly Closes $36M in Series C Financing, Led by GGV Capital
Gladly
Apr 20, 2017
8 Ways to Center Customer Service on People
8 Ways to Center Customer Service on People
How to Deliver Personalized Customer Service More Like Kramer and Less Like Newman
Gladly
Mar 24, 2017
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