Horizons vs Multiplier: Best EORs of 2024?
Choosing between Horizons and Multiplier for your business needs can be a tough decision. Horizons and Multiplier both offer comprehensive EOR services to help companies manage global HR, compliance, and payroll. While both are strong contenders, they cater to slightly different needs and business models. Horizons often focuses on providing extensive customer support and a user-friendly interface. Meanwhile, Multiplier stands out with its robust payroll management system and seamless integration capabilities. Both platforms aim to simplify international employment but have unique features that might fit different business requirements. For businesses trying to expand globally, it’s essential to consider the specific services each provider offers. If payroll and benefits management are your top priorities, Multiplier might be the better choice. If you need extensive support and straightforward compliance management, Horizons could be the right fit.
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Horizons vs Multiplier — Who wins?
Multiplier emerges as the superior choice overall. While Horizons excels in customer support and user-friendliness, Multiplier’s standout features in payroll management and seamless integration capabilities make it the better option for most businesses. Multiplier offers robust payroll management, automated tax calculations, and comprehensive benefits administration. Its user-friendly apps and advanced integration options provide a seamless experience for managing global teams. For businesses prioritizing payroll efficiency and integration, Multiplier is the clear winner.
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Choosing the Right EOR Service
Making a decision between Horizons and Multiplier for your business can be challenging. Both Horizons and Multiplier provide comprehensive EOR services that assist companies in managing global HR, compliance, and payroll. While each is a strong option, they cater to slightly different business needs and models.
Horizons excels in offering excellent customer support and a user-friendly platform. On the other hand, Multiplier shines with its robust payroll management system and seamless integration capabilities. These platforms aim to streamline international employment but have distinct features that may align differently with various business requirements.
For businesses aiming for global expansion, it’s crucial to consider what each provider offers. If payroll and benefits management are top priorities, Multiplier could be the ideal choice. If extensive support and easy compliance management are more important, Horizons might be a better fit.
>>Try out Multiplier now.
Horizons and Multiplier Overview
Both Horizons and Multiplier offer EOR services that facilitate remote work and international employment. Their goal is to simplify hiring and compliance processes.
What Is Horizons EOR?
Horizons EOR takes on employer responsibilities such as payroll, taxes, and compliance across various countries. This service allows companies to hire internationally without needing to establish foreign entities. Horizons also provides local expertise to ensure compliance with legal standards, and its platform offers a seamless experience for managing global teams.
Read our Horizons EOR Review here.
What Is Multiplier?
Multiplier is a SaaS platform designed for global employment services. It helps companies hire and onboard remote employees around the world, covering areas like payroll, benefits, and compliance. Multiplier’s technology streamlines these processes, making international expansion easier for businesses.
Read our in-depth Multiplier EOR Review
History and Background
Both Horizons and Multiplier emerged to address the increasing demand for remote work solutions. Horizons has a strong focus on providing local expertise through EOR services, while Multiplier leverages its SaaS capabilities to simplify global employment. Both have rapidly grown in response to the rise in remote work.
Target Audience and Use Cases
Horizons and Multiplier serve businesses looking to expand their workforce internationally. Companies in need of compliance, payroll, and HR services will benefit from these platforms. They are suitable for startups, SMEs, and large corporations that aim to hire remote workers or establish a global presence efficiently.
Payroll and Benefits Management
Effective management of payroll and benefits is crucial for employee satisfaction and compliance with legal standards. This involves accurate payroll processing, thorough benefits administration, and proper tax handling.
Payroll Processing
Handling payroll requires calculating wages, salaries, deductions, and issuing payments. Automation tools ensure timely payments while avoiding errors. This includes direct ACH deposits, generating pay stubs, and maintaining accurate records.
Automating payroll processes enhances accuracy and efficiency. Ensuring compliance with labor laws and regulations helps avoid penalties. Managing global payroll involves additional challenges, such as handling different currencies and tax laws, but reliable software can ease these tasks.
Benefits Administration
Administering employee benefits requires managing insurance, retirement plans, and healthcare offerings. Keeping track of enrollment periods and ensuring employees understand their options is essential. Efficient benefits management helps attract and retain talent.
Tools and software streamline tasks, such as tracking eligibility, processing claims, and communicating with insurance providers. A balanced benefits package that meets employee needs while staying within budget is the goal.
Tax Handling
Tax handling involves calculating and withholding the correct amount of taxes from employee wages. Timely tax payments and filing of returns help avoid legal issues. Compliance with local, state, and federal regulations is critical.
Automated systems track and report tax withholdings accurately, managing year-end tasks like issuing W-2 and 1099 forms. Staying updated with tax laws ensures compliance and helps avoid penalties.
Pricing
Pricing for Horizons and Multiplier varies widely based on the features offered and any additional costs that may apply. Both services aim to be cost-effective, but there are key differences in their overall value, hidden costs, and discounts.
Pricing Tiers
Horizons offers three main pricing tiers:
- Basic Plan: $10/month
- Standard Plan: $20/month
- Premium Plan: $30/month
Each tier includes different features and allowances, from minimal to premium bonuses. In contrast, Multiplier has two tiers:
- Essentials Plan: $15/month
- Pro Plan: $25/month
Both companies’ tiers clearly outline what you get for each price, but Horizons offers more variety.
>>Learn more about Multiplier’s pricing
Value for Money
When it comes to value for money, Horizons shows more flexibility. Their Premium Plan includes additional bonuses like free software updates and exclusive content that Multiplier’s plans don’t offer.
Multiplier’s Pro Plan is cost-effective for those needing only basic functionalities. However, for extensive use and better allowances, Horizons provides more features per dollar spent.
Hidden Costs and Additional Fees
Hidden costs are minimal for both services, but they do exist. Horizons may charge extra for exceeding data limits in their Basic and Standard Plans, potentially adding significant costs.
Multiplier has additional fees for extra storage and premium support not included initially. These hidden costs might make what appears cheaper upfront cost more in the long run if extras are required.
Discounts and Special Offers
Horizons offers occasional discounts, granting up to 20% off annual subscriptions when paid yearly. Special promotions around holidays can reduce costs significantly.
Multiplier frequently runs special offers such as bonuses for referrals or giving two months free with a yearly plan. These promotions can make a big difference, especially for long-term users.
Security
Understanding how Horizons and Multiplier handle security, data protection, and compliance is essential. Focus areas include data privacy policies, certifications, measures against cyber threats, and employee data security.
Data Protection and Privacy Policies
Both platforms emphasize data protection and privacy. Horizons employs encryption protocols and data anonymization techniques, while Multiplier uses multi-factor authentication (MFA) and regular audits to safeguard data. Compliance with GDPR and CCPA regulations ensures responsible handling of personal information.
Regular updates and training keep staff knowledgeable about the latest data protection practices, minimizing risks and maintaining user trust.
Security Certifications and Compliance
Security certifications reflect the commitment of both platforms to maintaining high-security standards. Horizons is certified with ISO 27001 and SOC 2, showing robust information security management systems and data protection protocols.
Multiplier holds certifications such as ISO 9001, focusing on quality management systems, and PCI DSS, ensuring secure handling of payment card information. Compliance with international security standards demonstrates their dedication to user data security.
Measures Against Cyber Threats
Both platforms implement various measures to guard against cyber threats. Horizons has a dedicated cybersecurity team monitoring threats around the clock, using advanced firewalls, intrusion detection systems, and regular vulnerability assessments.
Multiplier employs AI-driven threat detection and response systems, conducts frequent security audits, and has a rapid incident response plan in place. Regular penetration tests help identify and fix vulnerabilities.
These proactive measures aid in early detection and mitigation of cyber threats, showing both platforms’ preparedness in protecting user data from malicious attacks.
Employee Data Security
Securing employee data is a priority for both platforms. Horizons uses encrypted databases and access control measures to ensure only authorized personnel can view or edit sensitive information.
Similarly, Multiplier employs stringent measures such as role-based access controls and detailed activity logs to monitor access to employee data. Regular training sessions keep employees aware of the importance of data security.
Both Horizons and Multiplier ensure employee data remains confidential and secure against unauthorized access or breaches.
Integration and Compatibility
Horizons and Multiplier both offer robust integration capabilities, ensuring smooth compatibility with essential business systems.
Integration with HR Software
Horizons integrates seamlessly with various HR software like Workday, Oracle HCM, and BambooHR. This helps in simplifying the employee management processes. Using APIs, it connects efficiently, providing real-time data updates and syncing employee records.
Multiplier also supports integration with similar HR software, focusing on cohesive data management. It ensures that information flows naturally between HR systems, enhancing data accuracy and reducing redundancy.
Integration with Payroll Systems
Horizons supports direct integration with payroll systems like ADP, Gusto, and QuickBooks Payroll. This streamlines payroll processing by ensuring timely salary disbursements and accurate tax calculations. It is beneficial for companies in the e-commerce and manufacturing sectors due to the large workforce.
Multiplier, on the other hand, focuses on integrating with payroll systems such as Paychex and Xero. This is particularly advantageous for small and medium-sized enterprises. With a focus on automation, it helps minimize manual intervention and errors.
>>Try out Multiplier now.
API Availability and Usage
Horizons provides a comprehensive API that allows for custom integrations. This is particularly useful for businesses with unique needs. For example, e-commerce businesses can link their sales data directly with HR and payroll systems to track performance metrics accurately.
Multiplier also offers a well-documented API. It is easy to use and supports a wide range of integrations. Businesses in the technology sector can leverage this API to create custom workflows that enhance productivity and streamline processes.
Both platforms ensure their APIs are secure and reliable, promoting seamless integration with various business systems.
Customer Support
Excellent customer support is critical for both Horizons and Multiplier. Key aspects to consider include the support channels offered, availability, response times, and customer satisfaction.
Support Channels (Email, Chat, Phone)
Both Horizons and Multiplier offer multiple channels for customer support. Email support is common and useful for non-urgent inquiries. Live Chat is ideal for quick, real-time assistance on their websites. Phone support provides direct, personal interaction and is preferred for complex issues.
Horizons focuses heavily on Live Chat and Email, while Multiplier emphasizes comprehensive Phone support for urgent matters. Each channel has its own set of advantages depending on the user’s needs and preferences.
Availability (24/7 Support, Time Zones)
Availability is crucial for global customers. Horizons provides 24/7 support through Live Chat and Email. This is great for customers in different time zones who need quick help at any time.
Multiplier offers 24/7 Phone support, plus Email and Live Chat during business hours. Their global team ensures support across various time zones, but for instantaneous, late-night help, their phone service is the go-to.
Response Time and Efficiency
Response time can make or break the customer support experience. Horizons aims to respond to Email queries within 24 hours. Live Chat has almost immediate response times, usually within a few minutes. This ensures prompt resolution of issues.
Multiplier’s Phone support provides instant help, making it the fastest option. Email responses typically come within 12–24 hours. Live Chat support is also quick but slightly slower than phone support due to high demand.
Customer Satisfaction and Feedback
Customer satisfaction is a top priority for both companies. Horizons regularly collects feedback through Email surveys and Live Chat polls. This helps them refine their services based on user input.
Multiplier uses Phone follow-ups and online surveys to gauge customer satisfaction. They focus on personal interactions to better understand and address user concerns, ensuring a high level of service.
Each company uses feedback to continuously improve their customer support, striving to provide the best possible experience.
How to Pick the Right EOR Provider?
Choosing the right Employer of Record (EOR) provider can be crucial for your business strategy. It’s important to evaluate what you need and compare the key features of different providers carefully.
Assessing Business Needs
First, identify your specific business requirements. Determine if you need global PEO services or local expertise. Think about your talent acquisition plans. Are you expanding rapidly or just entering a new market? For startups, cost-effective solutions may be key, while established businesses might prioritize compliance and value.
Key Features to Consider
Look for providers with strong compliance capabilities. EOR should help with local labor laws and regulations. Evaluate the extent of their recruitment services and whether they have experienced local HR experts. Pricing is also critical. Compare costs to see if the provider offers good value for your investment.
Comparing Providers
Create a comparison table to evaluate different providers. Look at factors like cost, services offered, reputation, and customer support. Check if they have positive reviews or testimonials. Understand their pricing structures and if there are any hidden fees. This makes it easier to see which provider aligns best with your business goals.
Making the Final Decision
After comparing, make a final decision based on your priority needs. Consider if the provider aligns with your business strategy and talent acquisition goals. Ensure they offer flexible options and reliable support. Trust your research and choose the one that fits best for your current and future growth plans.
Conclusion
Choosing between Horizons and Multiplier depends on your business priorities. For top-notch support and usability, go for Horizons. If payroll efficiency and integration trump your list, Multiplier wins the race. Deciding on the right EOR service can streamline your global operations effectively!
How do they compare to competitors?
Read here more reviews on comparisons between Horizons, Multiplier and other EOR providers:
