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Customer Experience
Gnatta
We believe in engagement and live by the mantra that every customer, whether your first or your millionth, deserves a voice.
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Customer Experience
Emma Martins
in
Gnatta
Sep 11, 2018
AI as a Buzzword: Is all the Hype Worth it?
Let’s talk about artificial intelligence. Is AI overhyped…
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Emma Martins
in
Gnatta
Sep 4, 2018
Average Handle Time: Should We Still be Focusing on It?
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Emma Martins
in
Gnatta
Aug 30, 2018
An Oldie but a Goodie: are Telephony and Email Still King?
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Emma Martins
in
Gnatta
Jul 24, 2018
Why Customer Service Needs a Unique Approach for Each Business
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Emma Martins
in
Gnatta
May 24, 2018
What’s the Best Channel Mix for my Business?
As the world of technology becomes more and more complex, it can become…
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Emma Martins
in
Gnatta
May 14, 2018
Digital Skills Needed with the Change in the Customer Service Landscape
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Emma Martins
in
Gnatta
May 7, 2018
The Role of Automation in Customer Service Jobs
The Landscape
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Tom Nicholson
in
Gnatta
Apr 30, 2018
Product Support at Gnatta: What Does It Entail?
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22
Emma Martins
in
Gnatta
Apr 4, 2018
Improve the Operator Experience with Automation
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Emma Martins
in
Gnatta
Mar 27, 2018
Is AI overhyped? How Automation is the Real Customer Service Hero
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17