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Customer Service
Gnatta
We believe in engagement and live by the mantra that every customer, whether your first or your millionth, deserves a voice.
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Customer Service
Emma Martins
in
Gnatta
Nov 6, 2018
The Importance of Omnichannel and Workforce Management
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51
Emma Martins
in
Gnatta
Sep 11, 2018
AI as a Buzzword: Is all the Hype Worth it?
Let’s talk about artificial intelligence. Is AI overhyped…
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Emma Martins
in
Gnatta
Sep 4, 2018
Average Handle Time: Should We Still be Focusing on It?
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Emma Martins
in
Gnatta
Aug 30, 2018
An Oldie but a Goodie: are Telephony and Email Still King?
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Emma Martins
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Gnatta
Jul 24, 2018
Why Customer Service Needs a Unique Approach for Each Business
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Emma Martins
in
Gnatta
May 24, 2018
What’s the Best Channel Mix for my Business?
As the world of technology becomes more and more complex, it can become…
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Emma Martins
in
Gnatta
May 14, 2018
Digital Skills Needed with the Change in the Customer Service Landscape
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Emma Martins
in
Gnatta
May 7, 2018
The Role of Automation in Customer Service Jobs
The Landscape
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Emma Martins
in
Gnatta
Apr 4, 2018
Improve the Operator Experience with Automation
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Emma Martins
in
Gnatta
Feb 13, 2018
Show Your Customers Some Love This Valentine’s
At Gnatta, we love our customers, and we think you should too. Here are some great examples of companies showing the love.
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