— For Government and Citizens

Important Factors that May Affect a Government’s Transformation Strategy

Improving Digital Presence to Serve Citizens

So, now that there is a clear understanding regarding the challenges and barriers…

Why Governments are Making the Switch to Digital

Features of a Good CRM

Open Communication Amongst Departments

This point goes hand-in-hand with the previous. Having open communication across all agency departments is critical when jobs start to overlap. In some situations, you may need multiple agencies involved in accomplishing one…

8 Requirements of a Modern Government Customer Relationship Management Solution

How Can You Prepare For This Culture Change?

Guiding and managing change is one of the toughest challenges leaders can face…

What Steps Can You Take to Support Innovation in Your Agency?

5 Ways to Reinvent Your Citizen Experience

Citizens are central to your government’s mission and operations, and so whether you…