In case you haven’t heard, yesterday Facebook announced the testing of a new service called M, their virtual assistant within Facebook Messenger. This is a watershed moment in the messaging assistant industry, one that became “hot” earlier this year leading to (by our…

The Haptik Open Source Challenge

As we’ve said in the past, we at Haptik are highly grateful for the open source community for the role…

So, its been about 3 months since I started helping Haptik, a Mumbai based startup on Product & Growth. Haptik is your personal assistant over chat. Having gone through the data, I was able to spot quite a few trends in user behavior and proposed radical changes in user experience. Introducing ‘Tasks’ as…