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HelpHandles™ Insight Series

Connecting the Customer Experience Ecosystem through Data and Insight

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  • HelpHandles™ for CX Sales Teams: Find the Perfect Prospect

    HelpHandles™ for CX Sales Teams: Find the Perfect Prospect

    Back in April this year, we launched the HelpHandles Social CX Software Index, an industry first, shining a spotlight on the worlds…
    Go to the profile of Dean McCann
    Dean McCann
    Sep 29, 2020
    How the UK’s Mobile Betting Apps Perform for Customer Service

    How the UK’s Mobile Betting Apps Perform for Customer Service

    After a 3-month break during lockdown, the worlds greatest game made a welcome return to the nation’s TV screens this summer to conclude…
    Go to the profile of Dean McCann
    Dean McCann
    Aug 12, 2020
    How Domino’s Pizza UK Became №1 for Pizza Delivery Customer Service

    How Domino’s Pizza UK Became №1 for Pizza Delivery Customer Service

    COVID-19 has brought many challenges over the last few months and for many businesses it’s been one of the toughest times ever.
    Go to the profile of Dean McCann
    Dean McCann
    May 20, 2020
    Introducing the HelpHandles™ Social CX Software Index

    Introducing the HelpHandles™ Social CX Software Index

    How we’re helping to better connect the customer experience ecosystem.
    Go to the profile of Dean McCann
    Dean McCann
    Apr 23, 2020
    HelpHandles™ Special Report on #StormCiara

    HelpHandles™ Special Report on #StormCiara

    On Sunday 9th February, the UK was battered by heavy rain and winds exceeding 90mph as Storm Ciara brought wide spread disruption to…
    Go to the profile of Dean McCann
    Dean McCann
    Feb 11, 2020
    How the Leading U.S Retail Banks Perform for Customer Service

    How the Leading U.S Retail Banks Perform for Customer Service

    Banking has evolved a lot since the 1700’s, when merchants established the Bank of Pennsylvania to fund the American Revolutionary War.
    Go to the profile of Dean McCann
    Dean McCann
    Dec 16, 2019
    How Starling Bank Became the U.K’s No.1 Digital Challenger Bank for Customer Service

    How Starling Bank Became the U.K’s No.1 Digital Challenger Bank for Customer Service

    It’s been just 2 years since Starling Bank opened its mobile only banking app to the public on the Apple App store.
    Go to the profile of Dean McCann
    Dean McCann
    Nov 6, 2019
    NatWest Help versus Santander UK Help. The Battle of Digital Retail Banking Customer Service.

    NatWest Help versus Santander UK Help. The Battle of Digital Retail Banking Customer Service.

    Crisis on the high street, divisions on Brexit and rising competition, Twenty Nineteen has been a challenging year for British banks. With…
    Go to the profile of Dean McCann
    Dean McCann
    Oct 15, 2019
    How Nordstrom Became the Fastest Retailer for Customer Service

    How Nordstrom Became the Fastest Retailer for Customer Service

    Nordstrom, Inc. is a leading American fashion retailer offering compelling clothing, shoes and accessories for men, women and kids. Since…
    Go to the profile of Dean McCann
    Dean McCann
    Jul 23, 2019
    How Sonos Deliver Immersive Conversational Retail Experiences

    How Sonos Deliver Immersive Conversational Retail Experiences

    “Retail used to be simple: consumers went to stores, browsed products, then bought what they wanted”.
    Go to the profile of Dean McCann
    Dean McCann
    Jun 17, 2019
    How the Worlds Leading Retailers Perform for Customer Service

    How the Worlds Leading Retailers Perform for Customer Service

    There’s no doubt about it, high streets and department stores across the U.K and the U.S have taken a beating.
    Go to the profile of Dean McCann
    Dean McCann
    May 13, 2019
    How Microsoft Azure Became the №1 Cloud Computing Service Provider for Customer Experience

    How Microsoft Azure Became the №1 Cloud Computing Service Provider for Customer Experience

    The “Cloud” a real buzzword that is becoming less of a technical term these days and more and more part of everyday vocabulary. A symbol…
    Go to the profile of Dean McCann
    Dean McCann
    Apr 15, 2019
    How the Worlds Leading Airlines Delivered Support During the Polar Vortex

    How the Worlds Leading Airlines Delivered Support During the Polar Vortex

    The polar vortex, a deadly swirl of low-pressure air, blasted much of the American Midwest and Northeast in late January 2019.
    Go to the profile of Dean McCann
    Dean McCann
    Mar 12, 2019
    Creating Memorable Experiences with Josh Howell, CASI Snowboard Coach

    Creating Memorable Experiences with Josh Howell, CASI Snowboard Coach

    It’s no secret that i’m a big fan of the mountains and skiing, and for those following the Podcast Series you’ll know that over 10 years…
    Go to the profile of Dean McCann
    Dean McCann
    Feb 26, 2019
    How the UK’s Airline Carriers Delivered Support During the Gatwick Drone Crisis

    How the UK’s Airline Carriers Delivered Support During the Gatwick Drone Crisis

    London Gatwick Airport is the second busiest airport in the world to operate only one runway with a total passenger use 45.6 million. It…
    Go to the profile of Dean McCann
    Dean McCann
    Jan 30, 2019
    Introducing the new HelpHandles™ Insight Series in collaboration with Conversocial

    Introducing the new HelpHandles™ Insight Series in collaboration with Conversocial

    Today, I am very pleased to announce a new collaboration with Conversocial —  the digital care platform for social messaging.
    Go to the profile of Dean McCann
    Dean McCann
    Jan 9, 2019
    How Spotify Delivers On Demand Customer Service on Twitter

    How Spotify Delivers On Demand Customer Service on Twitter

    Summer 1999. Two teenagers, Shawn Fanning and Sean Parker launch a new peer-to-peer file sharing website called Napster…
    Go to the profile of Dean McCann
    Dean McCann
    Aug 8, 2018
    How Netflix CS Delivers On Demand Customer Service on Twitter

    How Netflix CS Delivers On Demand Customer Service on Twitter

    Much like Amazon Inc, Netflix has been one of the most successful ever dot-com ventures. Founded in 1997, Netflix started out as a mail…
    Go to the profile of Dean McCann
    Dean McCann
    Jul 31, 2018
    How the UK’s Digital Challenger Banks Perform for Customer Service on Twitter

    How the UK’s Digital Challenger Banks Perform for Customer Service on Twitter

    Since the global financial crisis 10 years ago, the banking sector has suffered a complete breakdown in its relationships with the public…
    Go to the profile of Dean McCann
    Dean McCann
    May 29, 2018
    How the UK’s ‘Big Four’ Supermarkets Perform for Customer Service on Twitter

    How the UK’s ‘Big Four’ Supermarkets Perform for Customer Service on Twitter

    The UK’s grocery market is fiercely competitive. The recently proposed merger between the UK’s largest supermarkets Sainsbury’s and Asda…
    Go to the profile of Dean McCann
    Dean McCann
    May 9, 2018
    How the UK’s Reusable Coffee Cup Discounters Perform for Customer Service on Twitter

    How the UK’s Reusable Coffee Cup Discounters Perform for Customer Service on Twitter

    Single-use plastics, or disposable plastics, are items used only once before they are thrown away or recycled. These items are things like…
    Go to the profile of Dean McCann
    Dean McCann
    Apr 11, 2018
    How KFC Customer Care Delivered Support During The Great British Fried Chicken Crisis

    How KFC Customer Care Delivered Support During The Great British Fried Chicken Crisis

    In the early hours of Wednesday February 14th, a fatal collision involving seven vehicles took place between junctions two and three of the…
    Go to the profile of Dean McCann
    Dean McCann
    Mar 7, 2018
    How the Electricity Distribution Networks Perform for Customer Service on Twitter

    How the Electricity Distribution Networks Perform for Customer Service on Twitter

    Less commonly known than the ‘Big Six’ energy suppliers, the Electricity Distribution Networks are the largest providers of electricity to…
    Go to the profile of Dean McCann
    Dean McCann
    Feb 6, 2018
    How HMRC Customer Support Delivers Self-Assessment Tax Advice on Twitter

    How HMRC Customer Support Delivers Self-Assessment Tax Advice on Twitter

    Her Majesty’s Revenue and Customs (HM Revenue and Customs or HMRC) is a non-ministerial department of the UK Government responsible for the…
    Go to the profile of Dean McCann
    Dean McCann
    Feb 1, 2018
    How Amazon Help Delivers On Demand Customer Service on Twitter

    How Amazon Help Delivers On Demand Customer Service on Twitter

    Amazon.com Inc. needs no introduction. A global consumer-tech giant, the largest Internet retailer in the world, the worlds largest…
    Go to the profile of Dean McCann
    Dean McCann
    Jan 30, 2018
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