Why digital is a service enabler, not a service solution

I’m going to start this blog off with a little diagram and then I’ll explain my thinking.I’m going to start this blog off with a little diagram and then I’ll explain my thinking.

Why we shouldn’t use the language of business in government

What does failure mean (in the public sector)?

I've been working to develop services in the public sector for a while now and one thing that baffles me is the reluctance to accept or address service failure. I know that there are heaps of governance structures and models around, that help to…

Unexpected Influences — 2pac

It hit me the other day, when people ask me about who’s inspired or influenced me I forget to talk about music.

I forget to mention that growing up I was absolutely obsessed with 2pac and everything that he wrote, rhymed, acted in — just everything…

Walking Whiskey Wellness — why and what?

So, weekend of 19th — 21st October I flew up to sunny Scotland, Inverness to be exact a…