Getting users is such a crucial part of a startup (as Peter Thiel also discusses to great length in his book, Zero to One). So, I’m glad Sam Altman decided to have Adora talk about it so early on in the course.
I thought many (i.e. all) of the tricks Kevin used in Wufoo were incredibly practical and useful, but I couldn’t write about all of them here. So, I decided to focus on the idea of everyone being on customer support since that’s the one I feel strongest about.
My mind was blown a couple times during the lecture (as I’m sure many people’s were), and I’m more than excited to continue following the course. One mind-blowing moment was the example Sam Altman used, that a couple friends sitting around thinking of startup ideas just doesn’t work. I’ve definitely…
As a current college student, I feel a bit compelled to write specifically about Paul Graham’s points on college and higher level education. It’s interesting in that he really just affirms that higher level education is not as broken (and useless) as everyone makes it out to be. And because of that…
Alex seemed to have glossed over why the retention rate should never reach zero for a business, so I wanted to provide my own explanation of why he is right (disclaimer: these are only my opinions).
Another solid lecture, but it was probably a little less mind-blowing for me at least. I guess the part about it that made me think the most was just how much emphasis SA put on the first five employees of the company. It seems pretty obvious that a bad employee in the beginning would be detrimental…