Human customer service

7 Customer Appreciation Ideas Small Businesses Can Actually Use

How Live Chat can Boost Your Customer Engagement

A show don’t tell approach to customer centricity

What being customer centric really means? That’s actually a very good question. To answer it let me tell you a story, the story of the company with one of the most customer centric strategies in the world: Zappos

From Shoes to Customers, the…

Customer retention is attention to every detail. Don’t Pull a FedEx.

5 startups ruling the world of content marketing

Content marketing is hard and time consuming. Building a base of loyal readers is a slow process requiring a lot of hard work. It can also be quite discouraging when you write an article you think is particularly amazing and then struggle to get…

Is Automation Slowing You Down?

We tend to automate a lot of things nowadays. I’m in marketing and automation is huge for us marketers. Just today I scheduled some newsletters to send while I’m away on holidays and scheduled tweets for the day. Compared to bigger companies, I’d say we’re depending very…

A Parks and Rec guide to angry live chat customers

Customers express their anger a bit differently…

Do your customers ever go the extra mile to thank you?

A customer insisted on buying this jeweler a…